Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are your watches authentic and certified?
Every timepiece we sell is 100% authentic and comes with a certificate of authenticity and the original manufacturer's warranty.
How long does shipping take for high-value items?
We offer complimentary, fully insured overnight shipping on all orders. Your watch will typically arrive within 1-2 business days with a required signature.
What is your return policy for luxury watches?
We offer a 30-day return period for all unworn watches in their original condition with all security tags intact and packaging included.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via secure courier services. Please note that international customers are responsible for local customs duties and taxes.
How should I maintain my mechanical timepiece?
We recommend a professional service every 3 to 5 years. For daily care, avoid extreme magnetic fields and ensure the crown is fully screwed down before any water exposure.
What payment methods do you accept for large transactions?
We accept all major credit cards, bank wire transfers, and select premium financing options to ensure a secure and seamless checkout experience.